Orbis Systems: A Rapid Firmware Upgrade Success Story
Orbis Systems delivered a rapid firmware and software upgrade that improved responsiveness, stability, and ease of use for a customer’s RF testing setup—all completed within a month and without disrupting their daily operations.
This story started with a simple request from one of our customers. They had added a new programmable attenuator to their RF testing setup. The hardware worked well, but the software interface's responsiveness and workflow efficiency were not meeting expectations. Some parts of the interface felt confusing during daily use.
So, they reached out and asked if we could optimize firmware timing parameters and refine the software interface for better operational efficiency. They also needed everything done quickly, because their test benches run almost every day. We understood their situation, and we decided to help right away.
And this is how this Orbis Systems field service success began.
Understanding the Problem
The customer shared three main concerns with us
- They needed the updates fast.
- The updates had to stay stable, no matter the test case.
- The work had to fit into their busy schedule across different sites.
Because of this, we had to keep everything straightforward and well-coordinated. We also had to make sure any changes we made did not slow down their ongoing work. So we planned the entire month very carefully.
How We Worked Together
The Engineering Team Started First
Our engineering team sat down with the customer’s feedback. They looked at how the firmware behaved, how the software responded, and what could be improved without changing how the device itself worked.
They adjusted small things like:
- response timing
- command/operation flow
- ease of use
- stability in daily tasks
Each update was made to help the customer use the device more comfortably.
Field Service Team Supported the Rollout
Since the customer used their test benches all day, we didn’t want to interrupt their work. So our field service team handled many upgrades late at night, when the benches were free.
They installed each firmware and software update, tested it on the spot, and made sure everything was working fine before the next morning. This helped the customer keep their schedule without any downtime.
Simple Feedback Loop
We followed a straightforward process for the whole month:
- Engineering improved the firmware.
- Field teams installed and checked it.
- Customer tested it in real use.
- Feedback came back to engineering.
Because this loop ran smoothly, each update became better than the last. And most importantly, the customer felt involved at every step. This made the work easier for everyone.
This steady flow made the project a strong success story in RF testing and automation.
Reaching the Final Version
At the end of one month, we delivered the final updated firmware/software version for the programmable attenuator system.
The customer tested it again. This time, everything felt right. The device responded quicker. The operational steps in the software interface became more intuitive and streamlined.
The overall software experience was smoother during their RF testing.
Most importantly, the system stayed stable the whole time.
They told us that the improvements made a real difference in their everyday work.
What the Customer Gained
By the end of the one-month upgrade, the customer saw clear and practical improvements in their daily work. The software felt easier to use, and the firmware responded more smoothly during their testing process. They were also able to continue all their regular test activities without any interruptions because every update was installed outside their working hours.
These changes made their workflow more efficient, and the upgraded unit has now become their preferred example for future deployments. The customer also shared positive feedback with us, which showed that the combined effort from our engineering and field service teams had delivered real value.
What We Learned From This Project
This project taught us a few simple lessons:
- When teams talk openly and work closely, improvements happen faster.
- Quick action builds trust and makes customers feel supported.
- Flexibility matters. Even if it means working late or adjusting plans.
- Small firmware and software updates can make a big difference in daily workflows.
These points remind us why teamwork and communication are so crucial at Orbis Systems.
A Clear Example of Orbis Systems Field Service Success
This was not a big repair job or a significant failure. It was a customer asking for a better experience, and our teams were working together to deliver it in a short time.
Through regular communication, simple processes, and thoughtful updates, we helped the customer get the smooth and stable system they needed.
And in the end, the relationship became stronger too.